SERVICES: Organizational Effectiveness, page 2

Define and agree on the framework of the engagement ― purpose, goals, desired outcome(s), participants and stakeholder roles, deliverables, scope, timing and approach.
Gather key information/input and begin to build stakeholder buy-in – conduct interviews, focus groups, assessments, surveys, etc., and review documents and other data.
Analyze/synthesize key info/input ― present initial findings, emerging solutions and recommendations.
Review, select and refine high-level solution(s) and draft implementation plan(s) ― draft high-level plans at the enterprise, division, department, and/or team-level as needed.
Engage key stakeholders in detailed implementation planning ― build ownership by directly involving individuals, team(s), customers, strategic partners and other stakeholders in fleshing out, finalizing, and taking ownership of proposed goals and solutions; define milestones, success measures, and accountability; launch and support team(s).
Execute action plans and produce deliverables ― launch and/or build on targeted pilot or full-blown programs, services, processes, system changes, and other solutions. Report progress against milestones and success measures, and adjust plans/tasks/resources as needed.
Debrief results and plan follow-up as needed ― assess actual outcomes against defined success measures, identify lessons learned, reward contributors, and schedule and assign next actions to adapt or sustain desired results.